Shipping policy

SHIPPING POLICY

Last updated: June 2026

Thank you for shopping with Bernatelle.

At Bernatelle, we are committed to delivering your order safely and efficiently. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding public holidays. During periods of high demand, processing times may be extended slightly. Customers will be notified if significant delays occur.

Shipping Times

Estimated delivery times:

  • Italy: 5–12 business days

  • European Union: 5–15 business days

  • United Kingdom: 5–15 business days

  • United States, Canada, Australia, and New Zealand: 7–20 business days

  • Rest of World: 7–25 business days

Delivery estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping fees are calculated and displayed during checkout before payment is completed.

From time to time, Bernatelle may offer free shipping promotions on selected products or order values.

Tracking Information

Once your order has been shipped, a tracking number will be provided via email whenever available.

Tracking updates depend on the carrier and local postal services. In some cases, tracking information may require several days to become active.

Customs, Duties and Import Taxes

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by local authorities.

These charges are not included in the purchase price or shipping fees and remain the responsibility of the recipient.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Bernatelle cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information submitted during checkout.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to:

  • Customs inspections

  • Weather conditions

  • Carrier disruptions

  • Public holidays

  • High seasonal demand

  • Events outside our reasonable control

Bernatelle is not responsible for delays caused by shipping carriers or governmental authorities.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the carrier to investigate the issue and determine an appropriate resolution.

Delivered Orders

Orders marked as delivered by the carrier will be considered fulfilled. If a customer believes a delivered package was not received, they should contact the carrier directly and notify our support team for assistance.

Contact Information

Trade Name: Bernatelle

Email: bernatelle@outlook.com

Phone: +39 340 739 3416

Address:
Traversa Prima di Via San Nicola 5
Canicattini Bagni (SR) 96010
Italy