FAQ's
FREQUENTLY ASKED QUESTIONS
What makes Bernatelle hats special?
Our collections are selected with a focus on elegance, comfort, versatility, and timeless fashion. We offer styles designed to complement both everyday outfits and special occasions.
Are your hats suitable for all seasons?
Many of our designs can be worn year-round. Product descriptions will indicate specific seasonal recommendations when applicable.
How long does shipping take?
Most orders arrive within 5–20 business days depending on the destination country.
Will I receive a tracking number?
Yes. Tracking information is provided whenever available once your order has been shipped.
Do the hats fit most head sizes?
Yes. Most of our products are designed with flexible sizing, adjustable bands, elastic materials, or universal fit structures that comfortably accommodate a wide range of head sizes.
Can I wear these hats for travel?
Absolutely. Many of our hats are lightweight, foldable, and easy to pack, making them ideal companions for vacations, beach trips, and weekend getaways.
Are the product photos accurate?
We make every effort to display colors and details as accurately as possible. Slight variations may occur due to monitor settings and lighting conditions.
How can I contact customer support?
You can reach us anytime at:
or call:
+39 340 739 3416
Can I change my order after placing it?
If your order has not yet been processed, we may be able to assist. Contact us as soon as possible after placing your order.
What if my package is delayed?
Shipping carriers occasionally experience delays due to customs, weather conditions, or high seasonal demand. If your package appears significantly delayed, our support team will gladly assist you.